Terms & Conditions

1. About SHAKARA Africa

SHAKARA Africa is a curated Afrocentric fashion and lifestyle commerce platform operating across:

• Ghana
• Nigeria
• Kenya
• Senegal
• South Africa
• Madagascar

Products may be sourced from designers, artisans, suppliers, and manufacturers across the African continent.

2. Eligibility

Users must be at least 18 years old or have parental/guardian supervision to use the Platform.

3. Product Information

We strive to display products accurately; however:

• Colors may vary slightly due to screens or photography
• Handmade products may contain natural variations
• Sizing standards may differ by region or supplier
• Country-of-origin labels and product sourcing details may be displayed where applicable

4. Pricing & Currency

Prices may be displayed and processed in multiple currencies including GHS, NGN, KES, XOF, ZAR, MGA, and USD where applicable.

Pricing may vary depending on:

• Customer location
• Currency exchange rates
• Taxes and import duties
• Shipping destination

SHAKARA Africa reserves the right to update pricing at any time.

5. Payments

Payments are processed securely through third-party providers.

Customers are responsible for:

• Ensuring payment information is accurate
• Any bank charges or international transaction fees
• Currency conversion fees imposed by financial institutions

Orders are only confirmed after successful payment authorization.

6. Shipping & Delivery

Delivery timelines vary depending on:

• Product origin country
• Customer destination
• Customs processing
• Logistics provider performance

Estimated delivery times are not guaranteed.

Customers are responsible for providing accurate shipping information.

7. Customs, Duties & Taxes

For cross-border orders, import duties, VAT, customs fees, and regulatory charges may apply depending on destination country laws.

Customers are responsible for applicable import-related charges unless otherwise stated.

8. Returns & Refunds

Returns and refunds are governed by the SHAKARA Africa Return & Refund Policy.

9. Intellectual Property

All Platform content including branding, logos, images, product photography, designs, and written content is owned or licensed by SHAKARA Africa and protected by applicable intellectual property laws.

10. User Conduct

Users agree not to:

• Use the Platform unlawfully
• Engage in fraud or abuse
• Attempt unauthorized access
• Disrupt Platform functionality
• Misrepresent identity or payment information

11. Limitation of Liability

SHAKARA Africa shall not be liable for:

• Customs delays
• Currency fluctuations
• Third-party logistics failures
• Payment processor downtime
• Indirect or consequential damages

Total liability shall not exceed the amount paid for the affected order.

12. Termination

We reserve the right to suspend or terminate accounts that violate these Terms.

13. Governing Law

These Terms shall be governed by the laws of the Republic of Ghana, unless otherwise required by local consumer protection laws.

14. Changes to Terms

We may revise these Terms periodically. Continued use of the Platform constitutes acceptance of revised Terms.