Return & Refund Policy

1. Return Eligibility

Customers may request returns within 7–14 days of delivery provided that:

• The item is unused and unworn
• Original tags and packaging remain intact
• The product is not damaged by misuse
• Proof of purchase is provided

2. Non-Returnable Items

The following items are generally non-returnable:

• Customized or made-to-order items
• Intimate apparel/swimwear
• Earrings and certain accessories
• Clearance or final-sale products
• Gift cards

3. Regional & Cross-Border Orders

As SHAKARA Africa operates across Ghana, Nigeria, Kenya, Senegal, South Africa, and Madagascar, return processing times may vary depending on:

• Product origin
• Shipping destination
• Customs procedures
• Logistics provider timelines

4. Return Process

To initiate a return, contact support at hello@shakara.africa and include:

• Order number
• Reason for return
• Supporting photos where applicable

Await return approval and shipping instructions.

Unauthorized returns may not be accepted.

5. Refunds

Approved refunds may be issued through:

• Original payment method
• Store credit
• Product exchange

Refund processing times depend on payment provider timelines, currency conversion processes, and banking institutions.

Refund values may differ slightly due to exchange rate fluctuations or bank conversion charges.

Shipping charges are generally non-refundable unless:

• Incorrect item was delivered
• Product arrived damaged
• Error was caused by SHAKARA Africa

6. Exchanges

Exchanges are subject to:

• Product availability
• Size/color availability
• Approval of returned item condition

7. Damaged or Incorrect Orders

Customers should report damaged, defective, or incorrect items within 48 hours of delivery. Failure to report within this period may affect eligibility for refunds or exchanges.

8. Return Shipping Costs

Depending on the reason for return:

• Customers may bear return shipping costs
• SHAKARA Africa may cover return shipping for verified defects or fulfillment errors
• Cross-border return shipping costs may be higher and are subject to logistics provider pricing

9. Customs & Import Charges on Returns

Customers may be responsible for customs clearance fees, import/export duties, and return shipping taxes where applicable under destination-country regulations.

10. Fraud Prevention

SHAKARA Africa reserves the right to:

• Decline suspicious return requests
• Request additional verification
• Refuse returns that violate this Policy