Privacy Policy

1. Information We Collect

a. Information You Provide

We may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Account login credentials
• Purchase history
• Customer support communications

b. Automatically Collected Information

We may automatically collect:

• IP address
• Device information
• Browser type
• Usage activity
• Cookies and analytics data
• Language and regional preferences

c. Information from Third Parties

We may receive information from:

• Payment processors
• Currency conversion providers
• Shipping and logistics partners
• Analytics and marketing services
• Social media integrations

2. How We Use Your Information

We use information collected to:

• Create and manage customer accounts
• Process orders and payments
• Display localized pricing and currencies
• Coordinate regional and international shipping
• Improve customer experience
• Personalize recommendations and campaigns
• Detect fraud and unauthorized transactions
• Comply with legal and regulatory obligations

3. Payments & Currency Processing

SHAKARA Africa supports transactions in multiple African and international currencies depending on the customer’s location and payment method.

Supported currencies may include:

• Ghanaian Cedi (GHS)
• Nigerian Naira (NGN)
• Kenyan Shilling (KES)
• West African CFA Franc (XOF)
• South African Rand (ZAR)
• Malagasy Ariary (MGA)
• USD and other international currencies where applicable

Currency exchange rates may fluctuate and final charged amounts may vary slightly depending on:

• Payment provider conversion rates
• Bank charges
• International transaction fees

Payments are securely processed by third-party payment providers. SHAKARA Africa does not store complete payment card details.

4. Sharing Your Information

We may share personal information with:

• Logistics and fulfillment partners
• Payment processors
• Currency conversion/payment gateway providers
• Customer support tools
• Legal and regulatory authorities where required

We do not sell personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Enable localized shopping experiences
• Analyze platform performance
• Improve marketing effectiveness

Users may disable cookies in browser settings, though some Platform functionality may be limited.

6. International Data Transfers

As SHAKARA Africa operates across multiple jurisdictions, your information may be processed or stored in countries outside your country of residence. We take reasonable measures to ensure data is protected in accordance with applicable laws.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of data
• Withdraw consent for marketing
• Request data portability

Requests may be submitted to: hello@shakara.africa

8. Data Retention

We retain information only as necessary for:

• Order fulfillment
• Legal compliance
• Fraud prevention
• Tax and accounting obligations
• Customer support and dispute resolution

9. Third-Party Services

The Platform may contain links or integrations with third-party services. SHAKARA Africa is not responsible for third-party privacy practices.

10. Children’s Privacy

SHAKARA Africa is not intended for individuals under 18 years of age.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy.